Delivery Information
Overview
IANONI is committed to delivering your padel equipment safely, securely, and within the expected timeframe. This Delivery Information page explains our shipping process, delivery times, and what to expect after placing an order. We aim to be transparent and reliable so you can shop with confidence.
Delivery Locations
We currently deliver orders within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping. If delivery areas change in the future, this page will be updated accordingly.
Order Processing Time
All orders are processed within 1–2 working days after payment confirmation. Orders placed on weekends or UK public holidays are processed on the next working business day. During busy periods, such as sales or holidays, processing times may be slightly extended.
Estimated Delivery Time
Once dispatched, standard UK delivery typically takes 2–5 working days. Delivery times are estimates and may vary depending on courier performance, weather conditions, or high-demand periods. We always aim to dispatch orders as quickly as possible.
Delivery Charges
Delivery charges are calculated at checkout based on your order and location. Any applicable shipping fees will be clearly shown before you complete your purchase. There are no hidden delivery costs, and all charges are displayed transparently.
Tracking and Delivery Issues
Where available, tracking details will be sent to you via email once your order has been dispatched. If your order is delayed, missed, or appears lost in transit, please contact us promptly so we can investigate with the courier and assist you as quickly as possible.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Provide your order number and clear photos where possible. We will review the issue and arrange a replacement or solution in line with our Returns and Refunds Policy.
